Frequently asked questions

You can shop for new and gently used beauty products, from moisturisers to mascara, haircare to highlighters. Everything listed is verified by our team to meet platform standards.

We require sellers to upload clear photos of sealed packaging, batch codes (where possible), and expiry dates. If you are unsure of authenticity of product, you can contact the seller via the listing before purchasing for proof of purchase.

Each seller sets their shipping option using pre-set courier bag sizes. Shipping fees are calculated at checkout. Some sellers may offer local pickup or have selected that shipping is arranged after the sale.

Please note: a rural delivery surcharge of $6.00 applies for remote addresses. If your item ships to a rural address, you may need to arrange with the buyer directly to cover this additional cost.

Yes, you can add multiple items to your cart.

Items from the same seller ship together, and you're charged for one bag: the largest size among the items you've bought. Items from different sellers are shipped and charged separately, because they're coming from different places.

As most sales are peer-to-peer, all purchases are final unless a product arrives damaged, incorrect, or not as described. If that happens, you must report it within 7 days. The buyer and seller are liable to resolve the dispute.

At the moment, The Beauty Exchange only ships within New Zealand. This ensures we can offer reliable delivery and keep shipping costs clear. If you're outside New Zealand, you won't be able to purchase or list products just yet, but we hope to explore international options in the future.

You can list beauty products in one of four conditions: new and boxed, new and unboxed, gently used once, or gently used and about three-quarters full. Skincare, makeup, fragrance and haircare are all welcome.

It's super easy. Sign up as a seller, connect with Stripe for secure payment and upload product info and photos, and select shipping details (like courier bag size). Our team reviews all listings before they go live, and we will send you instructions to help.

Payouts are typically processed 7 days after an order is placed. This window allows time to resolve any issues with the order. To help ensure timely payment, we recommend shipping your items as soon as possible.

Buyers have a short window to raise any issues, which builds trust in the platform and helps you make more sales.

Both. Whether you're a beauty lover clearing out your collection or a makeup artist with overflow stock, you're welcome here.

We keep it simple and take an 18% commission: fair, simple and reinvested back into our growing community. This is calculated on the product price, excluding shipping.

Not at this stage. The Beauty Exchange is a peer-to-peer marketplace, so sellers list and sell their own products directly.

However, we may explore consignment in the future to support sellers. If you're interested, please get in touch with us, we'd love to hear from you.

Stripe is a secure service that handles payments on The Beauty Exchange. Setting up a Stripe account is quick (about 10 to 15 minutes) and lets you safely send or receive payments. Once you sign up as a seller, you will be sent detailed instructions and you can also reach out if you require assistance.

Yes, automatically. When you list products, you'll choose a courier bag size. If a buyer takes several of your items in one order, they're charged for a single bag: the largest size among the items they've bought.

You don't need to do anything, and the buyer doesn't need to check out separately. If they buy from more than one seller, each seller's items are shipped and charged separately, because they're coming from different places.

Please double-check your product size before selecting your shipping option. If it doesn't fit, you'll need to contact the buyer or upgrade shipping at your own cost.

This is entirely between the buyer and seller. If all items fit in one bag, the seller may choose to offer a partial shipping refund but it's optional and not guaranteed.

We require clear expiry dates and original packaging photos. We also proactively block listings from prohibited brands or anything that doesn't meet safety standards.

Yes. If you see something suspicious or receive a product that doesn't match the listing, email us at hello@thebeautyexchange.co.nz.